Contact Us
Got a question about one of our reviews, spotted something that needs updating, or just want to flag an issue with a Canadian online casino? This page covers how to reach Social Casinos, what we can help with, and what's better directed elsewhere.
How to reach us
The quickest way to get in touch is by email at [email protected]. We read every message that comes in and try to reply within a couple of business days, though it can take a little longer during busy periods.
When you write in, it helps to include a few details up front:
- Which casino or page your message relates to, if applicable
- A short description of the issue, question or suggestion
- Any screenshots or reference numbers, if you're reporting something specific
What we can help with
Our team focuses on independent research into Canadian online casinos — how they're licensed, what games and payment methods they offer, and how their bonus terms actually work in practice. We're happy to hear from readers on things like:
- Corrections or updates to information in one of our reviews
- Questions about how we rate and rank casinos, including our approach to bonuses, banking and game libraries
- Suggestions for a Canadian-facing casino brand we haven't covered yet
- General feedback on the site, our comparisons, or how we present information
What we can't help with
We're a review and comparison site, not a casino operator, payment processor or regulator. That means a few things sit outside what we can resolve directly:
- Account issues — deposits, withdrawals, verification or a locked account need to go through the casino's own support team, not us
- Bonus disputes — if a promotion didn't apply as expected, the casino in question is best placed to explain its terms and resolve it
- Concerns about your gambling habits — for this, our Responsible Gambling page has resources and support options worth reading
If you're weighing up where to play and want more background on how a specific brand compares, our reviews of options like Cashed, SlotsGem and WinnerIsland cover their bonus terms, payment methods and game selection in more detail than we can go into here.
Before you write in about a specific casino
A lot of questions we get are answered somewhere else on the site already. It's worth checking:
- The casino's own terms and conditions page for bonus wagering requirements, withdrawal limits and eligible games
- Our Terms and Conditions page for how we present information and what our ratings do and don't represent
- Our About Us page for background on who we are and how the site operates
If your question is still unanswered after that, send it our way — we'd rather hear from you than have you guessing.
Feedback shapes what we cover
Reader feedback genuinely feeds into how we update our reviews. If you've played at a casino we've covered and something didn't match what we described — a slower withdrawal, a bonus term that read differently in practice, a game library that's changed — let us know. It's one of the main ways we catch things that need a second look.